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USA Cares

IT Coordinator- USA Cares

Description:  The IT Coordinator is responsible for providing basic on-site and remote technical and administrative support for our information technology systems and networks.  This person will coordinate challenging issues with 3rd party groups for USA Cares.

Duties & Responsibilities: 

  • Perform general support of PCs, printers, and other computer devices
  • Act as link between end users and higher level support
  • Troubleshoot and aid in technical support for systems and networks
  • Maintain phone directory, assign/reset users names and passwords, and maintain network accounts
  • Working knowledge of software/web-based systems as follows:
    • Salesforce – basic support, create campaigns and online event postings
    • Form Assembly – create/update campaigns tied to Salesforce and Stripe
    • Fundraise – rebuilding of existing donation pages under new format/version each year
    • Constant Contact – create messages for clients in the proper format
    • Website – Dreamworks, update content basic support                                                   
  • All other tasks as assigned

Skills & Responsibilities:

  • Ability to troubleshoot and repair issues
  • Great attention to detail and accuracy
  • Strong communication and interpersonal skills
  • Initiative, adaptability, confidentiality

Education & Experience:

  • A degree or professional certifications related to information technology or computer science.
  • Understanding of TCP/IP protocols and LAN/WAN configuration
  • Certification (CompTIA Network+, CompTIA Security+) is a plus

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