USA Cares

Society of St. Vincent de Paul | Louisville

Title: Operations Coordinator                                                    Reports to: Associate Director of Crisis Housing

FLSA Status: Full-time, Exempt                                                  EEO Code: 2


St Vincent de Paul, Louisville (SVDP) is one of the longest serving social charities in Louisville. Through our homeless shelters, supportive housing programs, professional case management, clinical services, after-school programming, Open Hand Kitchen, Food Pantry, and retail thrift stores, we house, feed, and support those in need with compassion and dignity. 

Position Summary:

The Operations Coordinator is responsible for marketing availability of units in the facility, identifying potential residents, coordinating lease signings for potential residents, issuing non-compliances for lease violations, overseeing day to day operations of the facility, managing building staff, appropriately communicating maintenance concerns, and maintaining safety of all residents/staff in the building.

Essential Duties and Responsibilities:

  • Collaborate with Communications Department, SVDP VA GPD staff and external community partners to market availability of open units and identify potential residents in Waypoint House
  • Develop and maintain key relationships with organizations that may refer potential residents
  • Conduct frequent visits in the community to make contact with potential veterans seeking affordable housing.
  • Gather leasing application documents from potential building residents and collaborate with housing specialist to complete lease signings
  • Manage daily operations of the SVDP Waypoint House to ensure client safety, compliance with leases, and building maintenance
  • Manage Waypoint House staff responsibilities including scheduling, training, monthly supervision, and assignment of shift duties.  
  • Maintain effective communication with Associate Director of Crisis Housing regarding Waypoint House Operations.
  • Demonstrate crisis intervention and solution-focused approaches to issues/concerns that may arise; ability to triage issues
  • Provide general oversight of facility including coordination with maintenance department and reporting any emergency situations
  • Perform scheduled inspections of the buildings and immediate grounds to ensure compliance with all health, safety, and fire standards
  • Oversee general condition of buildings and equipment along with its upkeep and maintenance
  • Maintain an adequate supply inventory and the approval of all necessary work orders
  • Maintain accurate and thorough records  including client intake forms, resident files, monthly reports, program fees and required leasing documents
  • Identify and build community partnerships to optimize effective and efficient marketing of affordable housing units for Veterans.
  • Identify, communicate and assist in the facilitation of volunteer opportunities
  • Provide Associate Director of Crisis Housing with assistance in the development of policies, reports and procedures related to residents housed at Waypoint House
  • Assist Development department with administering grant funds or donation opportunities that may benefit Waypoint House.
  • Other duties as assigned

Specific Knowledge, Skills, Abilities:

  • Demonstrated leadership qualities and management skills
  • Knowledge of the principles, philosophies, procedures, techniques and standards to optimize resident relations
  • Analyze complex social problems and develop effective solutions
  • Interpret and apply a variety of legal requirements and policy standards
  • Select, supervise and evaluate the performance of others as required
  • Organize and maintain cooperative relations with community groups and other public and private agencies
  • Speak effectively and provide clear and concise written reports
  • Excellent organizational skills including planning, budgeting and computer skills

Education, Qualifications, Certifications, Trainings, Licenses:

  • Associate’s degree in a relevant field from an accredited institution
  • A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted
  • Veteran Status or Experience working with Veterans (Preferred)
  • Knowledge and training in working with homeless, chemical dependency, mental illness and crisis intervention techniques
  • Relevant work experience with individuals in a social work environment or related field a plus
  • Experience in managerial or project management role
  • Commitment to the mission and goals of St Vincent de Paul
  • Experience in leasing/property management a plus
  • Successfully pass any required pre-employment background and drug screening
  • Valid Driver’s License
  • Must maintain personal auto insurance and be insurable to drive SVDP vehicles

Reporting to this position 5 Program Aides

Physical Demands/Effort/Work Environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to operate a motor vehicle, talk and hear. The employee is regularly required to stand, walk, sit, use hands and fingers, and reach with hands and arms. Must be able to climb stairs. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Job may be performed in areas/neighborhoods that could be considered threatening. Work may occasionally be performed at night, on weekends and in inclement weather.

Requirements listed are representative of minimum levels of knowledge, skills, and/or abilities. This position description is not meant to imply that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job related instructions and duties requested by the supervisor. This job description is not a contract for employment. It does not alter or affect the “at-will” doctrine adhered to by St Vincent de Paul.

Benefits/Additional Information:

In addition to a sense of purpose and pride that comes from serving others, eligible employees enjoy paid holidays, paid leave, paid Life/Short/Long Term Insurance as well as access to SVDP’s Section 125 Health and 401(k) Retirement Plans.

SVDP will conduct a thorough background investigation as part of its application process. Investigations are not limited to, but will include review and verification of the following: previous employment, character references, motor vehicle reports, personality and aptitude testing, drug screening and comprehensive criminal background and credit check.

To Apply:

Apply online:  

Email cover letter and resume to:

SVDP is proud to be an Equal Employment Opportunity, Affirmative Action employer and absolutely committed to diversity. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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