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USA Cares

Suicide Prevention Services Specialist- USA Cares

Job Description:  The Suicide Prevention Services Specialist is responsible for case management of clients in need of suicide prevention services and requesting assistance.  Evaluations/progress reports will be given monthly to identify any training needs.  The role of the Suicide Prevention Services Specialist is to enhance the quality of life for the client & family requesting assistance in order to mitigate risk factors which may lead to suicide.  This role will be accountable for the intake of clients and facilitating services for their immediate needs.

Duties & Responsibilities:

  • Respond to clients in a timely manner, provide excellent customer service.
  • Coordinate & provide assistance that is timely, effective, efficient, equitable & client centered. 
  • Handle case assignments and review case progress.
  • Complete mental health questionnaires for clients at risk of suicide.
  • Facilitate multiple aspects of assistance (coordination & information sharing).
  • Research cases to ensure proper distribution of funds.
  • Provided pertinent documentation of cases & fill out case payment requests.
  • Ensure cases meet the guidelines of grants and USA Cares policies.
  • Ensure the privacy and dignity of the service member and their family is maintained.
  • Remain flexible to the needs of the families and be able to professionally voice concerns with processes that may affect productivity.
  • Update and track opportunities to work with other organizations to supplement grants for veterans and service members. 
  • All other duties as assigned.

Skills & Qualifications:

  • Microsoft Office Programs
  • Data entry
  • Typing
  • Military Preferred

Education & Experience:

  • High School Diploma.
  • Excellent oral and written skills required.
  • Excellent computer skills required.

Licenses Required:

  • Must have and maintain a valid driver’s license, maintain automobile insurance coverage and have access to an automobile.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • ·         While performing the duties of this job, the employee is regularly required to sit, talk or hear.  The employee is regularly required to operate a computer and talk on a telephone.   Frequently reaches and extends the arm, including manual dexterity.
  • Specific vision abilities required by this job include vision acuity to drive and operate a computer and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • ·         While performing the duties of this position, the employee will typically be in an office environment with a quiet noise level.
  • THIS IS NOT A REMOTE POSITION

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